Apple iPads

This page contains information related to iPads issued by DeSales Media Group to entities within the Diocese of Brooklyn.

Overview

• iPads are managed by a cloud-based management system known as Workspace ONE (prior to 2018, this product was known as AirWatch).
• Although we only use Workspace ONE to manage iPads, it can also be used to manage mobile devices from other vendors such as Google and Microsoft. Because we only use a limited subset of the features of Workspace ONE, there will be many configuration options which can be ignored.
• iPads pull configuration changes and send status updates to Workspace ONE at regular intervals, but this can be interrupted if the iPad is in sleep mode or has no connection to the Internet. Therefore, changes are often not pushed immediately and the status information you view in Workspace ONE, will not always be accurate.
• Because the iPads are made by Apple and Workspace ONE is made by VMware, there will be some discrepancies in how the products work together. Apple may refer to a particular feature by one name and VMware might call that feature a similar, but different name. Also, if you run into a problem and you search on Apple's support website, you will not find any information related to using Workspace ONE. However, there are hundreds of organizations that manage iPads with Workspace ONE, so if you do a Google search on an error message or other issue, you are very likely to find helpful information.
• If you notice a mistake in any of these instructions or something doesn't make sense, please send an email to ipads@desalesmedia.org so that we can correct it.

Email Discussion Group

• For any questions not answered below, the best way to get help is to send an email to desales-grant-device-management@googlegroups.com.
• You must be a member of the group to email/post a new discussion topic (you will get a bounce-back email notification if you are not).
• If you are not a member of this group and you would like to be, please send an email to ipads@desalesmedia.org.
• View discussion threads.

Tutorial Videos

• This tutorial video was recorded in October of 2022. It is 45 minutes long and it describes most commonly user features in Workspace ONE.

Instructions

1. How to download an app from Apple School Manager
2. How to deploy an app with Workspace ONE
3. How to manage iPad Profiles
4. How to perform a software upgrade of an iPad
5. How to wipe an iPad

Useful Links

• Frequently Asked Questions
• Request Support
• Login to Workspace ONE
• Login to Apple School Manager (ASM)
• Workspace ONE Documentation