Apple iPads

This page contains information related to iPads issued by DeSales Media Group throughout the Diocese of Brooklyn.

Overview

• iPads are managed by a cloud-based management system known as Workspace ONE (prior to 2018, this product was known as AirWatch).
• Although we only use Workspace ONE to manage iPads, it can also be used to manage mobile devices from other vendors such as Google and Microsoft. Because we only use a limited subset of the features of Workspace ONE, there will be many configuration options which can be ignored.
• iPads pull configuration changes and send status updates to Workspace ONE at regular intervals, but this can be interrupted if the iPad is in sleep mode or has no connection to the Internet. Therefore, changes are often not pushed immediately and the status information you view in Workspace ONE, will not always be accurate.
• Because the iPads are made by Apple and Workspace ONE is made by VMware, there will be some discrepancies in how the products work together. Apple may refer to a particular feature by one name and VMware might call that feature a similar, but different name. Also, if you run into a problem and you search on Apple's support website, you will not find any information related to using Workspace ONE. However, there are thousands of organizations that manage iPads with Workspace ONE, so if you do a Google search on an error message or other issue, you are very likely to find helpful information.
• If you notice a mistake in any of these instructions or something doesn't make sense, please send an email to ipads@desalesmedia.org so that we can correct it.
• For any questions not answered below, the best way to get help is to send an email to desales-grant-device-management@googlegroups.com. You must be a member of the group to email/post a new discussion topic (you will get a bounce-back email notification if you are not). If you are not a member of this group and you would like to be, please send an email to ipads@desalesmedia.org. You can view previous discussion threads here.

Tutorial Videos

• Phone features - info Sunflower
• Users features -
• Admin settings -

Frequently Asked Questions

Basics

1. I'm new to Workspace ONE. How can I learn more about it?
2. How do I get an account to login to Worksapce ONE?
3. Can we have two people at our school with logins to Workspace ONE?
4. I forgot my password to Workspace ONE.
5. What does it mean to enroll an iPad? What username and password should I use?
6. In Workspace ONE, I see an iPad with STAGING in the name. What does that mean?
7. What is the Hub app? How is it used?
8. What is the Catalog app? How is it used?
9. Is it possible for me to see what would display in the Catalog app on an iPad?
10. What is an Organization Unit (OU)?
11. What is an Assignment Group? What is a Smart Group?
12. What is the Cisco Security Connector app?
13. When I open the Hub app, it prompts me to enter en Email Address or Server or to scan a QR Code.

Workspace ONE Features

14. How can I reset the passcode on an iPad?
15. When students try to use Google Classroom, they get a message saying they need to add a passcode to the iPad.
16. What is a Profile? Can I modify it?
17. Is it possible to block students from accessing certain websites on the iPads?
18. What are Compliance Policies? What does it mean if an iPad is Not Compliant?
19. What number or name should I use to uniquely identify each iPad?
20. How can I set a background image on the Home Screen or the Lock Screen?
21. Someone enabled Guided Access on an iPad; how do I disable it?
22. Can I control the Home Screen Layout and put apps into folders?
23. My school was given an Emergency Grant of iPads in 2020 during the Covid-19 pandemic. Can I modify Profiles or deploy apps to those iPads?

Apple School Manager (ASM)

24. How do I get an account to login to Apple School Manager?
25. Could I create an account for DeSales Media in my school's Apple School Manager?
26. What is my school's Apple Customer Number?
27. I forgot my password to Apple School Manager (ASM).
28. How do I purchase or download apps from Apple School Manager?
29. I received an email from Apple with the subject line: Verify ownership of domain...

Downloading & Deploying Apps

30. What is a VPP token and how is it used?
31. How do I install a VPP token for the first time?
32. How do I renew my VPP token?
33. How do I deploy an app to all iPads at my school?
34. How do I deploy an app only to a subset of iPads at my school?
35. I deployed an app, but I don't see it on an iPad.
36. Could you tell me if a certain app or feature is enabled or disabled on our iPads?
37. I'm having trouble updating the i-Ready Connect app.
38. Why are there two apps with similar names in the Workspace ONE list?

Hardware Troubleshooting

39. The screen cracked on one of my iPads? Can I get it replaced?
40. The case and/or power supply of one of the iPads is lost or broken. Can I get it replaced?
41. Is this iPad covered by an AppleCare Warranty? If so, what type of issues can they help with?
42. What headsets or other accessories do you recommend?
43. Can I pair a Bluetooth device to an iPad?
44. Should I update the version of iOS on my iPads? How do I do that?
45. What can I do if I'm running out of storage space on one or more iPads?
46. Can we sell or give away some of the iPads we received from DeSales?
47. Can I (or a student or teacher) take an iPad to an Apple Store to ask for technical support?
48. I'm getting a message: Your SIM cannot be accessed. Please call your carrier to obtain your PUK code.
49. I had a connector in the 3.5 mm headphone jack, but when I pulled it out, the connector broke off and is now stuck in the jack.

Lost or Stolen Devices

1. What is Lost Mode? How can I enable or disable it?
2. Can I view the GPS location of an iPad? Can I view the location for all of my iPads at once?
3. If I cannot find an iPad, but I think it is nearby, can I have it play a sound to help me locate it?
4. One of our iPads was lost or stolen. Could we get a replacement?

Wiping An iPad

1. What is the difference between Device Wipe and Enterprise Wipe?
2. How can I perform a Device Wipe?
3. How can I perform a Device Wipe on an iPad which cannot access the Internet?
4. I just wiped an iPad, but I'm not sure which enrollment ID to use to re-enroll it.

Miscellaneous

1. How can I take a screen capture on an iPad?
2. Can iPad users login with their own Apple ID? Should I have multiple users use a shared Apple ID?
3. Our school acquired several iPads from somewhere other than DeSales Media. Is it possible for us to add them to Workspace ONE so they can be managed with our existing iPads?
4. App Installation: Sign in to iTunes to allow ds420.awmdm.com to manage and install the apps.

Answers

I'm new to Workspace ONE. How can I learn more about it?

You can view a 58 minute video tutorial on using Workspace ONE that was recorded in September of 2020 here: https://vimeo.com/454498108.

Another training session was held in October of 2022: https://vimeo.com/765098366/fdf32e09cd.

How do I get an account to login to Worksapce ONE?

If you are just receiving iPads for the first time and you do not have a login account, please email ipads@desalesmedia.org and copy ctn@desalesmedia.org and your principal and we will create an account for you. If your school has had iPads, but someone else previously managed them, try to ask that person or your principal for the login credentials.

Can we have two people at our school with logins to Workspace ONE?

Yes. If multiple people at your school will be managing iPads, we recommend that each person have their own login account to Workspace ONE. Please email ipads@desalesmedia.org and copy ctn@desalesmedia.org and your principal and we will create an account for you.

I forgot my password to Workspace ONE.

Please email ipads@desalesmedia.org and be sure to let us know the username that you use to login to Workspace ONE.

What does it mean to "enroll" an iPad? What username and password should I use?

You enroll an iPad when you open the Hub app and login using the enrollment credentials. For most iPads, they are enrolled when they are initially deployed and their enrollment doesn't ever change. However, if you ever perform a Device Wipe, you will need to re-enroll the iPad.

Each school is assigned a four or five character abbreviation for their school name which is used in the enrollment account. For example, enrollment accounts for student iPads at Good Shepherd Catholic Academy are: GSCA-STUD001, GSCA-STUD002, GSCA-STUD003, etc. And teacher iPads are enrolled with accounts: GSCA-TEAC001, GSCA-TEAC002, GSCA-TEAC003, etc.

Each enrollment account can only be used to enroll one iPad. If you try to enroll an iPad using an account that has already been used to enroll another iPad, you will receive an error which states: "The Operation couldn't be completed." If you perform a Device Wipe on an iPad, that enrollment account is "released" and can be used to enroll that same iPad or a different iPad.

In Workspace ONE, I see an iPad with STAGING in the name. What does that mean?

The most likely reason for this is that someone did a factory reset (either by issuing the Device Wipe command from Workspace ONE or by choosing Reset All Content and Settings from the iPad under Settings, General, Reset) and did not re-enroll the iPad. As soon as you re-enroll the iPad, the name will change to the enrollment username.